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Call Centres and Health      keep the government out of free enterprise Sent by ab there is no issues or problems working in a call centers. it is a very nice place to work Sent by ac health is of paramount importance and if we do not have good health money is worthless. Sent by ad call centers should be banned especially when customers are robbed of their money in india and rest of the countries. calls should be monitored not only by the client in usa but also by the respective customers. catchy words by agents should be cross Sent by ae safe for girls to work in call centres depends on the work atmosphere in that company. Sent by aa every organisation has their own security rules. we cant say it is risky, but ofcourse we can make it a rule that, we should be working from ealry hours say by 6am to 9pm time period maximum.if night shifr is avoided nothing can be like that... Sent by ah yes , bpo job is giving money to live at the same time , it leads to Sent by ai i am an employee of the bpo industry and am aware of the repercussions it may lead. but still it has led a booming economy. Sent by aj bpos are turning into slave labour organisation, who are more concerned about profit than the well being of their employees Sent by ak the governement lay down guidelines about employment in bpos Sent by ap if we will see job scenario and unemployment of youth mass bpo is good but it is still not safe for girls now it became fulfills the general expectation of a general graduate Sent by a laxman kumar rao bpos are but an imminent reality. we are facing the global competition with this as a weapon. proper policies in place and strict implementation of leave rules, shift rules. etc., are of paramount importance. we need to feel proud that we are doing what t Sent by a. karthik iam not against call centers. but prolonged night shifts are torturous. they will torment personal life. sleeping while everyone is asleep and working while everyone is sleeping, this may not seem like a problem for an unemployed man who is longing for Sent by a.kishore kumar there is advantage and disadvantage in any field bt u have to take care ur health more and must be more consious. Sent by aavni healthy and hygenic food should be provided to bpo employees by their organisation. Sent by abbas government involvement should be absolutely no-no. if job timings are framed appropriately, subject-wise (organization to organization) then health issues can be solved in an efficient manner. Sent by abdul nayeem i work in the call centre and the employer knows that we need job and money so he simply exploits us..i get call sometime at night and told to reprt in 2-3 hours. Sent by abhishek the stress on the awareness of call centers should be made in all colleges. the practice of getting a campus call center placement should be avoided. age limit for joining a call center should be made. Sent by achudharaman kalyanaraman what else is there to say all the point are mentioned in the survey itsellf. Sent by adil there has to be a balance between work and private life in any sector. while the western world has woken up to this fact, sadly the youth of india are being exploited. we may have to pay a very heavy price for our lack of vision for the youth of india. Sent by aditya kapoor i am in a reputed call centre from past 3 years now ,i feel the level of mental stress is very high it certainly takes it toll on the mind as well as body,employees may face some situations when they will face nervous breakdown Sent by ahsan government interference will mess up the industry, however there should be voulantary steps initiated by the industry to ensure that the healt and morale of the employees is kept high. Sent by ajay call centers work only for 8 hrs and five days a week. the textile industry exploits labourers for almost 10hrs and 6 days a week. this is applicable for a construction industry. hence social life is far better in a bpo as compared to a manufacturing indus Sent by ajit bpo working is ok so long they covert 24 hours in 3working shiftsof 8 hours each Sent by akdevgan no industry can be lay down as it is creating a lot of job opprtunities. yes there should be some guidlines can be created. specially in countries like india where human resource is not controlled by rules and regulations of government laws. Sent by alok thakkar i am working in call center from last 4 years and dont think it cause a lot of problem to people cuz of work atmosphere. even people working in day in banks and other places face some health problems. Sent by amar bpo is doing fine in providing the jobs to unemployed youth. they are bocoming indipendent. i have worked for 3.5 yrs in bpo and then moved to s/w because i used that time and money to improve my skills. one (wether male or female) should be concious whi Sent by amit i think government should have clear rules n regulations about the working hrs and clear guidelines with strict implementations. 2. call centre job is stressful and we should have proper infrastructure facilites inculding frequesnt med checkups and counse Sent by amit anand bpos are a great place to work. i have been in this industry for 7 years now. the problem is not with working in nights, the problem is that people do not enough sleep and rest. even when they come back home, they are awake for sometime, have junk food, an Sent by amit dhariwal i think its more important to realize what is ones priority money or family happiness.loss of health n family happiness at the cost of few more bucks is not desirable.... Sent by amritabhattacharjee hi iam one of the employee working for one of top most co in bangalore but most bpo co offering the package not worth working and the kind of facilites concered it is really in badshape people having misconception that if u work in call centre u get everyt Sent by anand instead of one person working through out night, it can be split into four hours apiece and salary may also be fixed accordingly, so that rest can be taken atleast 2 to 3 hours in the night shift by an indivual employee Sent by anand the government should lay down guidelines regarding the rules and regulations to be followed by bpos wherein the health, culture and work hours are brought into picture. Sent by anand i have worked part time in the call centres in uk few years ago. i had mixed experience in terms of actual work. it does create strain on the staff and after a point becomes repetative that cut down the job satisfaction. having call centre jobs in india Sent by anand they should increase the manpower and reduce working time instead of 8hrs let them do only 4 hrs so that that will balance their sleep and pay little less. anandp Sent by anand p call centres are one of the pillar of indian economy now. but there should be some working guidelines empowered on them. also, some call centres handle critical customer data. data security should be well maintained. Sent by ananya it is safe for girls to work as there hasnt been some incidents which i heard of. money earned in call centres is definitely not worth the risk, but then im deciding from my viewpoint. there may be others who are financially very down and call centres m Sent by anchit hansaria in 24 hours of daily natural life, 8 hours were for work with 8 hours for sleep and 8 hours were ment for social/personal life. the bpo centres have moulded this to suit there own requirements i.e. 16 hours for work and 8 hours for sleep.this is really c Sent by anil kaul call center is great industry but should also protect the people who work there . there should be win win situition not win for west and loose for us . and win for us shuoud be balnced all round care not just money . Sent by anil sharma till when do we wanna go with the same old perceptions of how stuff works? why not talk to the people who work in here and have gained the heights which no other job profile could provide before today. are they a risk to your so called morals . no they ar Sent by ankit as per my point of view call centres should have the medical team so that they can give the regular medical treatment to the employee.as in the call centre there is no off so there is should be off on at least indian holidays not on every indian holiday bu Sent by ankit khanna this inusdtry has given a carrer to thousands of yourgster. its every employees responsibility to take care of his/her health.... not only bpo but also other industries do a night shift.. why is someone not talking about those industries... hotel, hospita Sent by anshul varma awareness and camps should be done by callcenters to their employees. anthony dell inc Sent by anthony maria pranand bpo have brought a smile in todays youth face and this help them to move towards their goal much faster and this bring down the parents burden. Sent by antony i guess health hazards resulting due to the above mentioned reasons are not restricted to the bpo sector alone.this is something that is commonly seen across all private sector organizations.so appropriate medical measures must be taken and implemented acr Sent by anupama bpo sector still has no firm working condition policies to follow, even if there are lwas pertaining to this , they are violated in some or other way. Sent by anurag i am currently doing a project on attrition in call centre,the questions asked here seems very relavant with my project.if possibel can you share your findings with me.i can also do that. Sent by anvaya ganguly every job has its own side effects, inspite of making hues about bpo jobs, by addressing the to problems and frame rules and regulations we reduce bad effects of bpo jobs. i feel its just one another carrer. Sent by aparna avala i do not say that call centres should be banned but the governtment should steps to put some mandatory rules considering the helath and social life of an empployee viz.. no permanent night shifts, limited hours of working etc Sent by aqeela siddiqui nobody raises questions when people work on night shifts in engineering units. have people stopped doing firefighting or mining or flying because of the risks involved? except firefigting and fighter aircraft flying, there are many risky are commercial act Sent by archana pande these are new age apparantly risk free careers also have health hazards. business activity cannot stop and the companies need to put in place strategies to ensure health and hence better productivity of their employees. competitiveness will ensure retentio Sent by archana pande hr policies of call centres should undergo a major change. its bad enough that employees are throwing their social lives down the drain by sleeping during the day and working at night. call centres expect employees to perform miracles by sucking up to amer Sent by arjun ergonomics & guidelines should be laid down strictly Sent by arul i believe young india is going to get less and less educated. we are going to clone the us model here. urban young education is on a decline. when the opportunity to earn without the requisite degrees in hand were not there, education happened by default. Sent by arun hi, i work for a call center as well.. if people would follow strict rules such as 9-hours shift including one hour break ... there is no need to worry about the health.but that never happens in any call center ... people should be careful when takin Sent by arun of course working for long hours in night will affect our health, however we need to take a precaution and follow the good healthy food habits and exercises in day today life. Sent by arun even though i am a male, having worked in a call center for 4 years, i am aware of the problems a lady can face. it can be sexual harassment/no voice to raise a concern/ health issues .. doesnt end. government should lay out strict guidelines to bpos. Sent by arun i for one believe that job stress is there in every job.and the next issue of social life..social life is around the people you know and live with so...when you have a lot of your friends from the same circle...then it means that we do have a social life.. Sent by arun c i have worked in 2 major international call centres. according to indian laws a person cannot work for more than 50 hrs in a week. otherwise they have to pay overtime. what these companies do is that they put 49.5 hrs as the working time. (9.5 x 5). but ac Sent by arun chakravarthy hi, this is arun.i was working in a bpo.i earned money but my health got spoiled which i couldnt find the reason at the time when i was working.after dropping my job within a week i can find the difference in me.i turned to be very brisky.so the guys/g Sent by arun kumar the call center industry is working without a rider...which has to be inevitably the central govt. and it has to take responsibility of that. what seems a boom today will turn out to be a doom for the employees later after 3-4 years when the competition Sent by arwinder male and female should be educated about morals and imortance of virginity and being loyal to their partners. perodical check up for bp, sugar and chloestrol should be done. Sent by asha improve the working conditions & provide nutritional diet to the employees Sent by athresh call centers make juice out of employees by making them work long hours with hardly any breaks.. they treat employees like bonded labourers .its time govt stepped in with some leniancy for these poor souls or slaves if i may add.they need to work lesser ho Sent by atul bpo, is a new industry and we are still learning stage of its side effects. as any industry it too is evolving with time, meeting changing needs and also meeting concerns of the employees and the public at large. Sent by atul saksena the people going for call centre job should keep in mind that call centre jobs should be treated as job for the time being and not for a longer period as it will ultimately affect the social, physical as well as family relationship of a human being. Sent by b s rawat it should not become a money minting industry. there should be a system which can take care of knowledge/ skill level requirement, ill effect on health, career prospects, socialization, higher studies and employability and overall work life balance. Sent by b.k. ray infact call centres and bpo are not having future . Sent by badri bpo is not best work option,but considering unemployment in india this can be a stepping stone. Sent by bah working time should be 5 am to 1 am, govn should take necessary action to do this. Sent by balakrishnan though call centers provide jobs to many individuals, its high time that guidelines are laid out for it. though it might seem lucrative now, it is defnitely a health hazard for the near future. Sent by balamurali as bpo is a huge income generation for the government, it must not be banned, but it must be regularised and must be monitored by the ministry of information technology. Sent by balamurugan no use discussing about job stress to anybody else ,other than your family member because nothing is confident. do not emphasize on morals in bpo they are as similar to situations in any other office. due to work timings ,at times it could be unsafe even Sent by banu regular health checkups should be done from the bpo itself to keep the employee fit and healthy,money is not all if your health permits one can earn for a long time .govt should make a strict guidelines on the timing and all extra time worked should be pa Sent by basumitra call centres have definitely generated employment opportunities but have disturbed the social life and effected the health of young generation, as we are doing something against our natural habbits, working at nights.government should lay some guidelines f Sent by bhairavi agnihotri govt regulation will increase corruption. but industry and employees together should formulate modalities, precautions, moral values etc. self regulation is best. Sent by bhbhaskar this is a great opportunity in our country for young graduates. putting in couple of years in a call centre before getting into a main stream profession will groom and make the young jobseeker much more smarter. Sent by bijoy serious policies must be drafted for call centres / bpos on employment taking into consideration health issues. government intervention must be mandatory in laying down strict norms and guidelines.... Sent by bosco fernandes in my oponin call centers are business minded Sent by c i am working in bpo. i dont have any health effects. but i dont know that all are in good health condition. but surely i say that for girls working in call centers is not good. government should give some guidelines to the bpo companies. Sent by chandira sekar working in bpo dose not risk health, but depends on each individual, how he/she planns their schedule depending upon their shift timings Sent by christopher melvin call centres are boon for thousands of graduates that enable them to feel their dreams with high pay cheques. every job has got its advantages and disadvantages. there is no gain without pain. Sent by clement there are also reports that call centre staff are made to work extra hours without being compensated. if you think the overseas customers are rude, you will find that their own indian call centre supervisors, are even worse. and there is the latest trend Sent by cp bpo should provide adequate medical support and leave to destress the employees. rotational policy for the timing of the job as far as possible be allowed so that social interactions may be possible. Sent by d. chakrabarti it is mere waste to earn more money and being unable to live a healthy and happy life. Sent by daniya thangaraj ask the government one question, if not for call centers, which other industry promises a job with a good enough pay to sustain himself and his family just after graduation? yes, there are health issues, but these are small compared to the major issues whi Sent by dass the government should lay down strict guidelness as fas as call centres and bpos are concerned. ladies should not be allowed to work for night shifts. dress culture should be imposed strictly.every year we find increased number of diabetics/bp patients an Sent by datacare management consultancy the first and foremost thing that needs to be done is lay down a proper timing/leave structure for call centers. i feel there is a need of human resource department in every call centers too. apart from that the security of every employee should be ensured Sent by debarati the reason behind my above answers are if we dont work in call centers - do we have a job? and having a job solves lot of problmes and creates less problems than not havin a job. call centers are good to work, culture is good, mangagers are open. we need t Sent by deepak one should be mature enough to decide about his/her own good/bad watever the job/area is. Sent by deepika we should encouage call centres,bpo and other service related jobs in india...keeping our high population in mind and the scene of quality people with underpaind jobs... it is now essential to train and equip the yongsters such that they take the best of Sent by dellibabu mummidi thothadri call centres are very important source of income for young generation but governemtn should ensure rules and regulations of bpo Sent by dhana sekar bpo industry is booming at ver high rates. but there should be a check on these companies that the health risks of employees could be lowered. security measures especially for girls should be under check by the government. most importantly, cab drivers sho Sent by dharmender call centers should be removed from india. it is like dumping garbage in third world countries. why do indians need to work when the clients are sleeping happily in their countries. Sent by dheeraj bpo industry is a new concept and people are slowly accepting this. working hours should be 4 days a week so that stress can be controlled.food should be medically checked and food timings should be by 10 pm.it is silly to assume that people of bpos are le Sent by dinesh khatri it really depends on the perception of the person how you view it. there are industries which work on the same model as callcenters like hotel, airlines,production facilities and the amount of stress is more rather cc is a more chilled out Sent by dinesh verma the advantages of bpo far far outway the ills... where do all the people go, if you ban bpo... does govt. of india has ability to give empolyment to some many people directly & indirectly... there are so many other industries flourishing, courtsey bpo.. th Sent by dj singh it is impracticle to ban bpos. they have their owm merits and demerits. but the way the indian bpos are being managed,copeting with our own indian companies for earning the extra dollar is unhealthy. i think each individual employee shoud be counselled bef Sent by dr. d.narayana reddy proper prevention measures can reduce most of the health problems. Sent by dr. parag every person should work only for 8 hours.laws should be made about the working hours and should be strictly followed.counseling should be given for finding good life partners and building good relationship with the dear ones.moral and social ethics should Sent by ebenezer it is very easy for anybody outside to have horror stories. some copamnies do treat their employees as commodities. come to aol- america online in bangalore. it is the largets captive centre of a top mnc in usa. it is anybodys dream come true to work he Sent by employee of aol night shifts and working in bpo is ok but the working hours should not be more than 6hours to get effiency as well keeping good health. since wan facility is available instead of paying to the cabdrivers the call centre should be within 4-5km from the resi Sent by g.lakshmi each job has its pros and cons. Sent by ganesh the main issue with bpo employees is the stress that they undergo due to changes in the body clock. i know a lot of bpo employees who are trying to shift to a day time job because of the ill-effects of night shift. Sent by gautam rai ofcourse,they really affect the phylogical factor of that person and to their family .which leads to unpeaceful life to their family. Sent by gaya earning money is not an easy job..call centres are considered a source of easy money but this is not the reality..the major concern is night shift in bpo industry..but if properly managed i think it can be easily taken care off..the major 2nd concern is hi Sent by girija vedi any govt interferance or union formstion will lead to kiosk in the industry.time to time inputs within limits will help to become a stronger revenue earning for the masses as well as the country. Sent by girish there should be clear guidelines for this industry. onlookers who find this interesting should be counseled . periodic medical examinations are a must. must educate new aspirants on effective stress busters from work with means of yoga, tai-chi. Sent by girish kashyap of course call centers or bpos are providing a lot of employment to the individuels like graduates and under graduates but it has to be run systamaticaly even govt can plan accrdingly as there are many girls are working and adout stress absolutly they need Sent by girish ms it is not necessry that the health gets affected because of call centre jobs, our health is in our hands & to take care of it is our duty & how to achieve it depends upon us. proper diet & exercises keep u fit no matter what shift ur working in. besides th Sent by girish.g.m. govemust have a routine chk on the process of bpos and their employ policies Sent by gladiator general opinion needs to be derived considering all the above factors Sent by gnanam i would say that the bpos provided the youth what the indian government failed to provide them the employment. as stated in the 7th bullet of survey questionnaire, the govt should frame some guidelines concentrating more on the bpo staffs saftey physical Sent by gokul every occupation has some positive and some negative sides and so it goes with call centres.but it is possible to overcome the specific negative effects related to bpo industry with some govt.regulations and some adjustments by employers and employees.on t Sent by gopal they should take care of there staff, by periodically change the shift patterm Sent by gopi stringent rules to be made by the concerned authority on the hours one spends working. though there are rules to work only 8 hrs in a day, these bpos make people work for more than 12 hrs every day which takes a toll on their health. Sent by gowri call centre job in india is taken as very casual job.people outside should know that it is tough job where every one has to give their best to retain customers and retain the service Sent by gurunath.naik is it better to sit at home with out a job or is it better to pick up a job in bpo with all the related shortcomings? this can only be discussed in a country where one has a choice.where is the choice in our country? such things are discussed by the peo Sent by gyanendra nath people life getting spoiled by working in night shifts. little by little it affects the persons health by both physically and mentally. thing is not working in bpo. its only about working in night shifts. whats the need for us to work for foreign countries Sent by harithra i guess some of the questions taht u hv here are nt relevnt. most of the bpos do tk care of female security , though i do agree that the work pressure is too high. is it true that people who dnt work in bpo do nt have any bad habits or do nt have a habit Sent by hejab there is no major health hazard or any hazard by working in a call center. its upto the individuals immunity. i know 100s of girls working in night shifts for the past 4 to 5 years without any health issues. Sent by hemavathy many young generations like to work in call centres so that they can have their needs and support their families too. Sent by hilda the call centers are the real source of earning to the young people. to a poor country like india, its a boon. not only the youngsters can take care of their family but also they can enjoy life to the maximum. when you have money power everything matter Sent by ikkidurbar stress and balancing personal life becomes a big task.apart from the work strees the acuumulation of personal life and stress becomes high.hence a counsellor is a must for all bpo companies which would not kill stress but atleast balances and motifies peop Sent by immanuel arun call centres are a boon to our unemployed graduate youth. Sent by jacintha a i would express my opinion regarding the questions to which i have answered in negative or opinion was divided. if the bpo pays pretty well, and provides a good work environment, then the money earned is worth the risks. as far as girls are concerned, it a Sent by jack govt rules will play an imp role as to the functioning of a bpo. more security cover for girls and of course health should be taken into consideration. Sent by jack pereira ive worked in a bpo company & the night shifts has taken toll in me physically. i was admitted at a hospital for 1 month due to continuous varying timing of night shifts & improper timing of food intake. the only possible solution to this is to have a b Sent by jagan mohan as per my opinion i can say that bpo jobs are doing well for both make and female...but cautionary measures should be taken coz we cannot suddenly ban this field..lot people/families are depend to this job. Sent by janarthanan more stress should be laid on practicing human values rather than displaying them on billboards within the company premisis. most services in call centers related to the 24 x 7 working are only for names sake. there should be a standardization that should Sent by jatinder singh sure, health is wealth but an empty stomach cannot count for good health. lost and found... it is better to work thin...(pun) rather than sit fat... vigil is the say not sabotage the word be - that india is call quality... Sent by jayati gupta yes, there should be some guideline and timeline laid down by the government since there are many who are get employed and best thing they take fresher and min. qualification required is a graduate …that is...good ...rite Sent by jenny not only in call centres but all jobs should have checks on health and councelling. people working in nights should have suitable food to help them avoid too much of health problems. it is their choice if they want more money they can take night shifts bu Sent by jeyasudha counselling is a must for the bpo employees - as there is a lot of stress on the job. moreover they have to meet targets. by doing so they dont listen well to the other parties especially the foreigners, who at times are very old clients and have hearing Sent by joaquina there should be healthy schedule for the employees.girls working in night shifts should not be encouragsd Sent by johnny everything has got risk. we have to reduce the risk factors and go ahead. we have to adapt to the changing situations or change the situations to our advantage. Sent by joy a drastic change in work ethic is to be introduced to the call centre if we do not want to produce a lot of zombies or neurotic middle aged populace in our society. reduce continuous working hours. rearrange working time. give quality breaks between wo Sent by joy paul though bpo to some extent provides an answer to the ever growing unemployment to the urban youth, it does affect social and personal health. i think the govt should lay down a strict rule in terms of duty hours, holidays (this is the most concerning fact t Sent by joydeep das in my view, contrary to general perception that call centres are providing large scale employment, the bpo industry has failed to provide employment to the needy ones. we should not forget that a major chunk of the employment seekers come from the small ci Sent by junaid due to lack of regulation and any guidelines from the govt. the industry has grossly violated basic human rights in this industry.in the name of employment opportunities and economy boom what the govt. and it industry leader have done can only be compared Sent by jyoti jain bpo has provided lots of employment options to the youth of india. it has added a good share in the economic growth of india. so we cannot think of doing away with it. no job is absolutely free of drawbacks. we could have certain rules and regulations laid Sent by jyotsna gundecha bpo is all about money at young age, and we dont realise that we are losing , youth, education morality if we dont know how to use this money appropriately Sent by kalpana one serious problem with call centers is the night shifts. they have to seriously think of reducing whole night shifts and make it as part of the shift, like may be from 3 pm to 1 am. this will definitely reduce health hazards. otherwise our youths will h Sent by kalyan i think call centre jobs worthful in providing employment for the youth but at the same time they are deteriorating the health.only advice which i can provide to all who ever work in call centre is take good diet and take necessary sleep which requires for Sent by kalyan unemployment rate is reduced tremendously in india since bpo arrived indian market. as of now majority of undergraduates/graduates have been employed in this industry. otherwise it is not possible for indian government to provide employment opportunities Sent by kamal jindal i think call centres should be encourcaged with some broad guidelines in place regarding employee health and safety Sent by kapil malhotra call centres should be taken care with the rules by the govt., Sent by karunakaran.s call centers pay peanut salaries min sal should be 20000 rs. they can easily afford that. gov shld make it comp to pay start sal of 20,000 min. Sent by kaushal mehta we cant say any thing about any work. each & every thing they have theire own advantage & disadvantage like that thats dependupon our thinking capacity. totaly one thing is the way of thinking. i like to work in bpo, call centres Sent by kavitha.s i was a v&a trainer with a leading international bpo - was almost 50 years when i temporarily left after having worked for 21 months - i can say that the money is definitely worth all the stress - as a teacher teaching the senior classes, i used to get les Sent by kaye verma each and every employee should know about his health condition first and then should think wheather he/she is capable for these jobs Sent by kesava in my opinion i think the call centers are helping the poor graduates, because the first biggest problem for a guy after graduation is to get a job specially for a lower middle class person its a dream but at the same time the govt atleast do some favours Sent by khushal punjwani first of all let examine it this way, see a mechanical firm there u r exposed to fumes and fire, in a chemical firm you have smoke poisoning you, an itt company requires u to sit long infront of pc, even a begaar beegging at a square is exposed to pollutio Sent by kingshuk well whatever it is bpo is rocking in mumbai,i my self is working a s a team lead for a third party collections as a team leader,well every work has a load and stress we have to handle it on our own.yes sometimes it is very stress but after all money matte Sent by kirti.s.ovathu bpos and call centers are providing biggets job opportunity in india, but at the same time we have to look for the working conditions like working hours, night shifts.after all i would like to say 1: money lost nothing lost 2: helth lost some thing lost 3: Sent by koul rk the employees at call centre do earn good salaries, but their social life is on risk because mainly call centres work during night, employees work during night hours and sleep during day time. they do the opposite of what the other people do Sent by krishan we need to know , how will a person worked in callcentres, gets affected after 10-15 years of work? in just health or cultural facts or mentally?... we can have one more question: is it necessary to recreation club in call centres? as my answer is yes. Sent by krishna kanth every industry has its evils, looking at the size of bpo industry today we are thinking that its bringing healh hazards. if not bpo, what would happen to 1000s of youth, they all would be enemployed and get into drugs, other social evils would creep into t Sent by kshitij kashyap any kind of employment worth its money is necessity for our nation. bpos are future of indian employment and that too of our youth. it is upto individual to assess the risks of work and to work. Sent by kuldeep if the people r working in call centers the most of the employees having lot of health problems Sent by kumar i think working in call centers 24*7 could be hazardious but at same time it also generate employment opportunity ,therefore in my opinion call centers should have some guidelines to followed. these guidelines should be prepared by goverment keeping in min Sent by kunal with proper counselling and better control by goverment with rules and regulations bpo/call centers are a good opportunity. Sent by kuruvila k p being a call centre employee, i know that the money client is paying for each employee to the company is being split and only 70-75% is being given as salary... where does the remaining amount go ?? only if the govt. makes some rules and regulations on tim Sent by lavanya balaraman yes, please close all the call centres and bpo which is hazardous to the health of these youngsters.....they can do much more better in any other jobs.....a plenty of job vacancies can be created in india, india is ofcourse rich with various resources..... Sent by leela in most bpos (some even renowned ones), it is quite customary to not pay attention to the timing of the cabs that take the employees back home. an impression is created that it happens inadvertantly, but this is a clever tactic being used to detain the emp Sent by lowell wadan i feel when it comes to matters related to the call centre, it is always hyped - be it drugs, relationships and any kind of health related issues. do you have any statistics to support the same? Sent by luna chaliha while bpos generate good amount of job opportunities, a reliable work culture and fixed duration hours of work should be put as stringent so that health hazard parameters are duly observed. Sent by m muralidharan call centres should be banned Sent by m-j we should bring lot of morality from the people who working in bpo/telemarketing, this job provide self sufficient money for the people who work there complusory meditation should be taught to the people who are all involved in this business this Sent by m.babu the goverment should lay some rules or limitation for bpos.they should be given frequent leave.their working time should be reduced to eight hours. Sent by m.gayathri im working in bpo only its spoiling the health totally particularly women. many of the people knowing the reasons and working, only reason is finance problem. Sent by m.shobana call centers are providing job opportunities to many of our youngsters. hence they cannot be ruled out. they should provide sufficient breaks during a week say break in the work after three working nights so that they can recoup themselves and be ready for Sent by m.v.gupta. im currently working for wipro bpo as a customer service for a us process. bpo is not at all stressful. you just need to have 7-8 hours of quality sleep everyday and then the days just go fine. im a woman & im working in this international bpo industry sin Sent by madhu ahuja its the industry which has opened the eyes of fast money to our youngsters filling their life - filmy style. Sent by magjemi bpos definately deteriorate the health of humans mentally,physically,socially.unhealthy relations predominantes,life style changes,they rarely happen to see any indian cultures following,not much family relations are maintained,growth in the company for al Sent by maha lakshmi the amount paid is meager compare to loss of health.lowest paid employee should get min.rs.25000.00permonth. i feel money will compensate the social status lost in the job. Sent by mahipal singh i feel bpos are a good way of earning money at a young age and they also give you an early start and a good exposure. however they are affecting the social and mental life of many. something should be done to improve the health and life of night shift empl Sent by manali there should be a minimum qualification to work in the call centers. as i have seen many school boys and girls or graduationg students working in them. it would affect their studies as well as their future. Sent by manan bpo is todays reality. everyone wants good service without being a part of it. it important for us to realise that cost effective quality solution is going to be the only solution in future for industries to sustain themselves. Sent by manmath acharjya bpo is worth as it provides million of people work but everything comes at price with health or work stress Sent by manoj singh bisht employment problem is more severe than the health problem in india. Sent by mayank there should be mandatory occupational health and safety laws for employees working in bpos. since its a lucrative industry for the government as much as individuals, efforts should be made to run this industry as per international standards of employee ca Sent by meenakshi working in a call centre really affects the health a lot due changing shifts.as there is no schedule as such of any thing like eating,sleeping n stuffs. Sent by meenal golani a proper rules and regulations need to be framed for bpos. Sent by mehul vora like the risks involved in any other job, call centres also pose a risk. it can be mental or physical degradation. however, the pay is subject to cost implications and has nothing to do with health. when pushed over the edge, any human would tend to break. Sent by mohammed haroon i think working in bpos are safe and it is up to an individual how they manage their life. i am also working in a bpo from last 2.5 years and m enjoying my professional as well as my personal life. Sent by mohita government should make certain rules and regulations for call centers, in betterment of employees and company.. Sent by mohsin shawl with the introduction of health safety measures in terms of regular health chjeck ups and easy availability and accessibity to counselors in the call centers,most of its dangers can be avoided and hence the question of banning them wont arise...afteral it Sent by mokshika call centres have definitely been an answer to the problem of unemployment of youth in our country. health is probably one of the biggest occupational hazards of this profession. hence there should be policies in place which addresses the physical and psyc Sent by moutushi choudhury proper counselling should be done.weekend refreshing programmes to be conducted.early warning of health problems should not be neglected.proper should be provided instead of junk food. Sent by muraleedharn some more questions should arise regarding bpos Sent by murali working in call centre is horrible job particularly for girls. government should regulate some matters which affect to the health of the employees Sent by muralidhar dunna bpo has opened millions of good job opportunities to number of qualified yound graduates, individuals who choose these jobs should be aware of the associated risks of these kind of jobs & should mentally be prepared to face all of them and fit themselves t Sent by mv sathyanarayanan call centers take toll of our youth making them quit their college and studies.exposture to huge sum of money at the younger age make them more vulnerable and make them irresponsible towards society. Sent by mythreyi sridhar we got adicted in this work. we cannot come out of this because of the money we earn. Sent by n prakash due to fast change in the phase of technologyical advancement,one cannot know, we are after the time or time is after us.we have to make sufficient precautions for better health and no can stop the changes that are taking place. Sent by n suresh it is not worth working in call centres money is there but health is not there it is better be away from call centres Sent by nagarajan .y 3 day week (10 hours a day) for people working in night shift.also only people working on calling should be allowed working in night shift for others jobs no night shifts. Sent by naveen malik according to me call centres should not be banned because if they are banned then this will cause large amount of unemployment. govt. should make some policies like some changes in timings etc. Sent by naveen thakur ensure that agents get , constant shift for atleast for 2 months Sent by naveen.n ites is the next best thing to happen in india after independance. with freedom & power comes responsibility. so we need to be responsible by not throwing bad light on ites. Sent by nawaz ahmed j the persons working in bpos especially at the night shift leads to drastic consequences. it hampers the normal lifecycle & disturbs the sleeping time of the employees which ultimately leads to lot of psycho-social problems. hence, it should be made mandato Sent by neelabh any body can get job in call centre, they dont require any specific qualification. if anyones english is good then any body can get job in call centre. call centers are only exploiting our young generation. there are many illeffects of doing work in call c Sent by neha call centres should not be banned because they lead to a huge employement in india. banning them will lead to a large unemployement in india. proper counselling and periodic medical examinations can help the youth to overcome the problems. Sent by neha making employment guidelines in bpo is good idea. Sent by nikhil bhate working in bpo either with respect to night shifts or rotational shifts should be restricted to a certain tenure. cause it does affect not only your social life but hits your confidence as well.government should take more pro-active role in trying to under Sent by nipun babbar i have my son working in call centres for the last three years . his health is a wreck and addicted to work and girls Sent by pal government should create awareness to the employees work in bpos and what i feel is girls to work in call centre should not be good. bcoz many sex scandals arise due to girls. Sent by palani selvam call centers is a major platform where numerous unemployed youth can start off their work but it is likely that in lure of earning fast money often people lose their health and social mixing. so companies and the government should make some basic criteria Sent by parashor bpos should not be banned but the government should come up and formulate some guidelines for night shifts and these should be implemented. Sent by paresh bansal there is no point in closing the bpo business. it is good employer in our country. but adequate measure should be there to check health problems etc. Sent by paresh devchoudhury call-centres have become too risky for the health & safety of young generation crowd. Sent by parminder singh bedi it defently causes the employee to become socially distant. however, as like the states like newyork which does not sleep. india must also learn to work in odd hours to see itself growing with the world. Sent by partha call centres should be made flexible to girls.. Sent by pavithra i believe that bpos are an excellent arena for professional development and will make one realize the value for time and quality of work. if taken due care of health by following simple tips to keep ones health to the best, anybody can be part of a bpo and Sent by prajith.p.s have only dayshift in call centers. why spoil health of indians for the sake of foreigners? Sent by prakash it is good to see so much recruitment happening in bpo but the only hassle with the bpo is night shifts,once the executives are used to work in nught shifts i there will be not any health hazards. Sent by pramodh as far as possible, govt should be kept away from meddling into a commercial space , yet industry should strive to arrive at a code of conduct addressing the health and safety issues . Sent by prashant firstly in case the government thinks of laying guidelines in employment for bpos there would not be any transparency in recruitments and major deals struck. this will also bring in the along with all other policies the reservation policy as well, which wi Sent by prashanth like any other industry, the ites industry should also have some norms regarding employment in bpos. Sent by pratheep bpo is the best choice to work in young age,and t increase your life style also. Sent by pravindra kumar as a social worker my opinion on this issue is that those who work in bpo or a call center totally their lifestyle as changed there is no contact with family or peers or others they do nont participate in any family get togehter so something must be brough Sent by priya as far as safety is concerned, they call centres can recruit only men rather than women. or can make sure that women does not work in night and early morning hours. the timings can be efficiently shared between men & women keeping safety for women in mind. Sent by priyadarshini the health definately suffers with night shift but there are ways to tackle it by good food habits and making exercise a habit. long hours are not common in big established bpo it does happen in smaller organisation though its something that happens occasi Sent by priyanka i have never worked in call centre. but what i hear and seen in a research project, i feel that the employees health both physical and mental should be monitored Sent by purushi the only way to reduce these health hazards is to have government lay strict laws regarding the working hours in bpos and call centres Sent by purushothaman c working in call centres is an answer to thousands of middle class youngsters like myself who know wat they want. and if we all agree that earning big money compensates the health problems. and personally girls in india are not at all safe in call centres i Sent by r praveen parthasarathy bpo should have a round o clock shift system. Sent by r.mahalingam. call centre and bpo companies should findout solution of employee health and should arrange health food for each and every emplyee Sent by r.murali call centre job is not for every one and needs a lot of discipline. the job becomes routine and terribly boring after some time. government interference and guidance is the beginning of an end. Sent by ra bpos are a good place to work. for the money, for the work satisfaction and for the growth promise which no other industry in india gives me. it is a wrong picture that comes out when we talk about rampant sex n all in bpos. that is a scenario in all workp Sent by rahul call centre has opened a new window of oppurtunity to earn, where a young graduate can earn their livelihood Sent by rahul agarwal due to globalisation the western culture is imposed taking advantage of unemployed manpower foregoing the idemtity Sent by rajamanickam now they earn money to satisfy personal needs, later pay for medical bills to satisfy doctors needs. night shifts will cause hysiological disturbances, affect family life. Sent by rajesh strange as it may appear while we keep hearing about newer openings in the bpo sector and how it is fast becoming the first choice of countless youngsters, there is fast emerging the other(scary) side of the this booming sector. it is common knowledge that Sent by rajesh malhotra the need of the hour is not banning bpos but to regulate them so that it offers a career-life balance. this could be accomplished by mutual co-operation at the individual and organisational level. Sent by rajesh ramakrishnan call centers should continue but with women men relationship should be healthy one. and they should concentrate the basic morals of family and relationship. Sent by rajkumarsrinivasan sitting jobless will spoil health and spoils mental health as well. it is better to spoil only phusical health. health and morals - doesnt matter because govt has laid some policies/rules wich affect health and moral and is giving more rights to women w Sent by rakesh we r good at catching dirty habits & bad way of western life. easy come easy go. i live in usa where liquor is cheaper than water, but i have yet to come across drunken public or drunk police, which is very common in india. if u have money u can drink & Sent by rakesh bhatt its what business demand... Sent by ramesh bharatha call centres have given employment to many, so it shoud not be banned, but companies should give regular health checkup for their employees as a welfare scheme Sent by randhir kumar the health of youth working in call centers is really a matter of concern to indian society. these youngesters are continously kept under stress. the type of job is monotonous and frustrating. the working hours are odd and night shift are against natur Sent by rathee vp as a coin has 2 sides,this job also have positive and negative,bpos are providing employement to lakhs of unemployed youth.and there is no job which provides 100% satisfaction. Sent by ravi there are a lot of advantages and disadvantages in bpo industry. Sent by ravi kumar most of the jobs involve people working in shifts. nurses, people working for petrol bunks, factories that run round the clock, police etc etc yet there is no hype about them but the call centre..i feel call centres have paved employment to most of the une Sent by regia it’s definitely a matter of health concern for the bpo employees who work in night shifts. employees who work during odd hours in night are not able to get a comfortable healthy minimum 8 hours sleep during the day. their social life also gets affected sin Sent by rejish krishnan k i have worked in a call center for a couple of years. firstly, they help in improving your social circle. you are with like minded people of your age and hence hang out with them. secondly, why are we targeting only call centers as health hazards. i feel a Sent by reshma arora i think at this time when competition is cut throat,you dont see your heath,its the money.i would rather work in a call center,than sit at home as a victim of unemployment.we should have broader perspective jobs are being crated by bpo industry,and its giv Sent by rishbh bali the call centers should not be banned but should be made more healthy environment to work in. should give some space to the employees at work and not just let the employees work for more than 9-10 hours a day!! Sent by riya it is better to stay unemployed for a while than to take up a call centre job. one should not deprive her/his biological cycle just for the sake of good salary. what is the use of earning more and more when your health going down and down? Sent by rooparani it is an extremely good source of employment for millions of youth in india .there are also a number of call centres which work during the day so that can be an option as well for a person who is unable to adjust well Sent by ruchika chauhan there is definately a great need of attention for employee health & safety issues(ehs). companies have to invest some money & time looking after there employees. i feel we as an individual are also somewhere negligent & lazy to take pro active approach on Sent by ruchir gulati i work in bpo and i am happy since i have less health problem and since its uk timings i work from 2 noon to 11 night which is very confortable . the pay is better than any day job and brand is known worldwide . exposure and groth is immence in this indust Sent by rupa there should be a policy for call centers regarding working hours & minimum wages. Sent by s.b.salaskar the government should regularize the timings in call centers on strict basis.we should not bend ourselves to serve the other countries.being in india we should say that our working hours is this, if you are convienent with our working hours, we are ready t Sent by s.bakthavatsalam india is the developing country and largest populated in the world i.e. 2nd after china. to survive the best employment is to accept the call centers job. the above facts is known to the world and they can save the money if they outsource the same. Sent by s.p.bhatt bpo is something that has changed the attitude of our young generation. unlike old days, you can find that everyone earns their living respectably and opportunities are available aplenty. moreover, the countrys economy also benefits out of this. Sent by s.ramprasad it is but necessary that bpo comapnies evolve a model code of conduct for work timings, schedules and at the same time evolve methods to take care of inherent health hazards. the onus of maintaining high moral values must be with the employees themselves. Sent by s.swaminathan call centres should not have compulsary night shifts because our bodies our not meant to work throughout the night and psychologically it is not possible and definitely not a healthy way of exploiting our bodies.. since this cannot be avoided,night shifts Sent by sabina mehdi working in bpo is not that all bad if the work atmosphere is maintain +ve. the work has to be adjusted such that it will give less stress more productivity & satisfy to some extend. now, it is high time to maintain the steady and +ve growth of this industr Sent by sagar marathe call center is a best option for d young unemployed guys... its a challenge to our govt. dat they shud also adapt such techniqe which give employment 2 our young generation.... Sent by sahil i think there sholud be certain rules n guidelines to fellow by employees to maintain the call centre atmosphere. addition to this , management should also takecare of their employees at interest. Sent by sahil call centers should come up with a fixed work hours and a rotation on shifts. also they should provide counciling sessions for their employees in a regular basis. most important is to have a mandatory free medical checkup annually for all its employees