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DoctorNDTV Survey

Call centres might have proved to be a boon for the Indian economy and the unemployed youth of India, but they come with a package deal of no social life, stress due to odd hours and many other physical and psychological health risks. DoctorNDTV.com conducted a survey on "Call Centres and Health" to find out whether the job is worth the health risks it carries with it.

A vast majority (93%) vouched that call centres should have a counsellor to tackle the stress at work with 89% people in favour of mandatory periodical medical check ups. Nearly 80% of those participating in the survey felt that the Indian government should lay down guidelines for Business Process Outsourcing (BPO) industry. However, 73% of people did not want them to be banned in spite of their posing danger to one's health. There was a mixed response regarding the safety of girls working there and about 77% said that the job does take a toll on one's social life.

User Opinions

the goverment should lay some rules or limitation for bpos.they should be given frequent leave.their working time should be reduced to eight hours. Sent by m.gayathri
call centres cannot be blamed for health related issues. no doubt, health is a concern in a call centre, but given proper attention to exercise, diet, and maintaining cheerful mood can avoid / reduce the impact. of course, anything against the nature is al Sent by sumit sharma
it should not become a money minting industry. there should be a system which can take care of knowledge/ skill level requirement, ill effect on health, career prospects, socialization, higher studies and employability and overall work life balance. Sent by b.k. ray
bpos are but an imminent reality. we are facing the global competition with this as a weapon. proper policies in place and strict implementation of leave rules, shift rules. etc., are of paramount importance. we need to feel proud that we are doing what t Sent by a. karthik
it is but necessary that bpo comapnies evolve a model code of conduct for work timings, schedules and at the same time evolve methods to take care of inherent health hazards. the onus of maintaining high moral values must be with the employees themselves. Sent by s.swaminathan
bpo should have a round o clock shift system. Sent by r.mahalingam.
call centres are one of the pillar of indian economy now. but there should be some working guidelines empowered on them. also, some call centres handle critical customer data. data security should be well maintained. Sent by ananya
sitting jobless will spoil health and spoils mental health as well. it is better to spoil only phusical health. health and morals - doesnt matter because govt has laid some policies/rules wich affect health and moral and is giving more rights to women w Sent by rakesh
the stress associated with people working in call centers is too difficult to manage. would be nice if the shifts are regularly changed where people workin in night shifts also do get an equal or even greater number of day shifts to strike a balance in lif Sent by vathsalya
call centers should have security same things and events occur in hotels also.our security measures are lacking in mny respects .exploitation of young girs and young adults must be considered in terms of values in behaviour.call centers for healthis the mo Sent by swati ubgade
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